These Terms and Conditions (“Terms”) govern the use of the online booking platform, mobile application, and services offered by Abu Dhabi Airport Transfer, a platform managed and operated by I Chauffeur (“Company”, “we”, or “us”), including airport transfer and other related services provided either directly or through affiliated and third-party service providers (“Partner Providers”). By accessing or using our platform or services, you (“Customer”, “you”, or “User”) agree to be bound by these Terms.
The Company provides airport transfer, chauffeur-driven transport, and related mobility services within and outside the United Arab Emirates, either directly or through affiliated and third-party service providers (“Partner Providers”).
The Company may also, from time to time, offer, facilitate, bundle, promote, resell, or arrange additional travel-related or lifestyle services, including but not limited to attraction tickets, event access, hospitality services, tours, recreational activities, and similar offerings (“Affiliate Services”).
All service specifics, including vehicle type, chauffeur assignment, pickup and drop-off schedule, and any applicable service conditions, shall be communicated at the time of booking and finalization of schedule.
The Company may administer, fulfill, coordinate, dispatch, invoice, support, market, or manage bookings through its internal teams, associated brands, affiliated verticals, operational divisions, or authorized backend systems, whether or not such internal business functions are presented under the same public-facing brand name as the booking platform.
• All bookings must be made through the Company’s authorized platform or communication channels.
• Payment is due at the time of booking unless otherwise specified.
• The fare quoted at the time of booking shall be honored; however, the Company reserves the right to amend fares in the event of subsequent modifications or applicable surcharges.
• Confirmation of booking shall be provided via email, SMS, or other authorized communication channels.
• The Company reserves the right to reject, suspend, or cancel any booking in the event of suspected fraud, payment irregularity, misuse of promotional offers, duplicate reservations, or abuse of the platform.
• All bookings are subject to vehicle availability, operational feasibility, serviceability, payment verification, and final acceptance by the Company.
• The Company reserves the right, at its sole discretion, to decline, suspend, amend, reschedule, substitute, or cancel any booking, whether before or after confirmation, in the event of overbooking, fleet unavailability, chauffeur unavailability, operational constraints, force majeure, safety concerns, suspected fraud, payment issues, duplicate reservations, misuse of promotional offers, inaccurate booking information, legal or regulatory restrictions, or any other circumstance that may affect the Company’s ability to perform the service as booked.
• In such cases, the Company shall use reasonable efforts to notify the Customer and may, at its discretion, offer an alternative vehicle, revised timing, substitute service arrangement, credit, or refund, subject to the circumstances of the case.
• Where a booking is cancelled by the Company due to reasons solely attributable to the Company and no alternative arrangement is accepted by the Customer, the Customer’s sole remedy shall be a refund of the amount actually paid for the affected booking, subject to deduction only where applicable under payment gateway or banking processing rules.
• Cancellation requests must comply with the timelines and policies stipulated at the time of booking.
• Refund eligibility and amounts shall be determined in accordance with the fare type, service type, and the timing of cancellation prior to the scheduled service.
• Any applicable payment gateway processing fees, transaction charges, banking fees, currency conversion fees, or administrative charges shall be deducted from the refund in addition to any other applicable deductions based on the time of cancellation prior to the scheduled service.
• Refunds for Affiliate Services shall remain subject to the terms, conditions, cancellation rules, and refund policies of the relevant third-party provider, unless otherwise expressly stated by the Company in writing.
• The Company is not liable for delays in processing refunds arising from banking institutions, card issuers, payment gateways, or third-party provider procedures.
• Where a booking is cancelled by the Company for operational, safety, legal, or serviceability reasons, any refund or alternative arrangement shall be determined by the Company acting reasonably and in accordance with the nature and cause of such cancellation.
• Customers must provide accurate and complete booking information, including pickup location, contact details, and relevant flight information.
• Customers are responsible for ensuring timely presence at the scheduled pickup location. Delays may result in additional charges.
• Customers must ensure that all luggage or personal items comply with vehicle capacity and safety regulations.
• Customers shall ensure that all passengers under the booking comply with these Terms and Conditions, and the booking holder shall remain fully responsible for the conduct, actions, omissions, and compliance of all such passengers.
• Customers must not engage in conduct that compromises safety or violates Company rules.
• The Company reserves the right to refuse or terminate service in instances of unsafe or unlawful behavior.
• The Company shall not be liable for delays, interruptions, or failure in service arising from traffic congestion, weather conditions, road closures, airport restrictions, immigration procedures, security checks, governmental directives, force majeure events, or any circumstances beyond its reasonable control.
• The Company shall not be responsible for the loss, theft, damage, or misplacement of personal belongings, luggage, valuables, travel documents, or other items left in the vehicle or otherwise during the course of the service.
• The Company shall not be liable for missed flights, missed appointments, denied boarding, missed events, schedule disruptions, or any indirect or consequential losses arising from delays or service interruptions, except to the extent required under applicable law.
• The Company’s liability, if any, in relation to any booking or service shall in all circumstances be limited to the amount actually paid by the Customer to the Company for the specific service giving rise to the claim.
• Nothing in these Terms shall exclude liability where such exclusion is not permitted under applicable law.
• The Company shall not be liable for any indirect, incidental, consequential, or commercial loss arising from any booking declined, amended, rescheduled, substituted, or cancelled by the Company in accordance with these Terms, including but not limited to missed flights, missed appointments, loss of opportunity, alternative transport costs, or customer inconvenience.
Certain services may be rendered by Partner Providers, subcontractors, affiliates, or third-party operators engaged by the Company for operational, logistical, or commercial purposes.
While the Company endeavors to work only with providers meeting its operational and service standards, the Company does not independently control all aspects of services rendered by such providers and shall not be liable for any act, omission, delay, negligence, cancellation, overbooking, unavailability, misconduct, or service deficiency attributable to such third-party providers, except to the extent expressly required by applicable law.
The Company may, from time to time, offer, arrange, resell, facilitate, bundle, promote, or provide access to Affiliate Services, including but not limited to recreational site tickets, attraction admissions, event entries, tours, hospitality services, and other third-party offerings.
In relation to such Affiliate Services:
• the Company acts solely as a facilitator, intermediary, reseller, or booking platform unless expressly stated otherwise;
• the actual provision, fulfillment, admission, operation, safety, quality, and performance of such Affiliate Services shall remain the sole responsibility of the relevant third-party provider;
• all Affiliate Services shall be subject to the terms, conditions, entry rules, refund policies, cancellation rules, validity periods, operating hours, blackout dates, and restrictions of the relevant third-party provider;
• the Company makes no warranty or representation as to the uninterrupted availability, suitability, merchantability, quality, legality, or fitness for purpose of any Affiliate Service.
The Customer acknowledges and agrees that the Company shall not be liable for any injury, inconvenience, denial of entry, cancellation, closure, dissatisfaction, delay, interruption, or loss arising out of or in connection with any Affiliate Service.
Where a Customer initiates a chargeback, payment reversal, unauthorized transaction claim, or other payment dispute in relation to a validly confirmed booking, the Company reserves the right to:
• suspend, reject, or cancel any pending or future bookings associated with the Customer;
• recover all outstanding dues, gateway processing fees, transaction costs, banking charges, legal fees, administrative costs, and collection expenses incurred by the Company; and
• submit booking confirmations, service records, customer communications, and related documentation to the relevant payment processor, financial institution, or authority in defense of such claim.
Where such chargeback or payment dispute is found to be invalid, abusive, fraudulent, or contrary to the agreed booking terms, the Customer shall remain fully liable for the original booking amount and all associated costs incurred by the Company.
The Customer agrees to indemnify, defend, and hold harmless the Company, its shareholders, directors, officers, employees, affiliates, agents, contractors, Partner Providers, service partners, and representatives from and against any and all claims, actions, proceedings, liabilities, losses, damages, fines, penalties, costs, and expenses (including legal fees and disbursements) arising out of or in connection with:
• any breach of these Terms and Conditions by the Customer;
• any inaccurate, incomplete, misleading, or fraudulent information provided by the Customer;
• misuse of the Company’s platform, services, promotions, or payment systems;
• the acts, omissions, negligence, misconduct, or unlawful conduct of the Customer or any passenger under the Customer’s booking;
• any damage caused to vehicles, property, equipment, personnel, or third parties by the Customer or any passenger under the booking;
• disputes, reversals, or unauthorized transaction claims initiated without valid legal or contractual basis; and
• the Customer’s use, participation in, or reliance upon any transport, affiliate, hospitality, event, attraction, or third-party service booked through the Company.
This indemnity shall survive the completion, cancellation, expiry, or termination of any booking or service.
• The Company reserves the right to modify or amend these Terms at any time.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of UAE courts.
