This Privacy Policy (“Policy”) sets out how Abu Dhabi Airport Transfer, a platform managed and operated by I Chauffeur (“Company”, “we”, “us”, or “our”) collects, uses, stores, processes, discloses, and protects personal data obtained through our website, mobile application, booking platform, communication channels, and services.
This Policy applies to all users, customers, passengers, website visitors, booking holders, and any other individuals whose personal data is processed by the Company in connection with the use of our transport, chauffeur, booking, affiliate, and related services.
By accessing our platform, making a booking, submitting your information, or otherwise using our services, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information in accordance with it.
This Policy applies to personal data collected in connection with:
• airport transfer and chauffeur-driven transport services;
• bookings made through our website, app, WhatsApp, phone, email, social media, or other digital or offline channels;
• services fulfilled directly by the Company;
• services fulfilled by our Partner Providers, subcontractors, or affiliates;
• Affiliate Services, including but not limited to attraction tickets, event access, recreational bookings, hospitality services, tours, and similar third-party offerings;
• payment processing, customer support, dispute handling, and related service administration.
We may collect, receive, store, and process the following categories of information:
3.1 Personal Identification Information
• full name;
• phone number;
• email address;
• nationality (where required for service coordination or legal compliance);
• billing details;
• account or profile information, where applicable.
3.2 Booking and Travel Information
• pickup and drop-off locations;
• airport, terminal, and flight details;
• booking date and time;
• passenger count;
• vehicle preferences;
• luggage information;
• special instructions or service requests;
• travel itinerary or related trip information.
3.3 Transaction and Payment Information
• payment status;
• transaction reference numbers;
• payment method used;
• partial payment metadata provided by payment gateways or processors.
Important: We do not intentionally store complete card numbers, CVV details, or full sensitive payment credentials unless specifically processed through a compliant and secure payment environment.
Payments, invoices, transaction references, merchant descriptors, refund records, or banking-related communications may be processed, issued, or reflected under the name of the Company, its legal entity, associated operating brand, or authorized payment descriptor, which may differ from the public-facing brand name of this platform.
By using the platform and making a booking, the user acknowledges and accepts such payment and administrative processing arrangements.
3.4 Communication and Support Information
• customer support messages;
• WhatsApp or SMS correspondence;
• email communications;
• complaints, feedback, and service-related inquiries.
3.5 Technical and Usage Information
When you access our website, app, or booking platform, we may collect:
• IP address;
• browser type and version;
• device type and operating system;
• date/time access logs;
• referral source;
• pages visited;
• clickstream behavior;
• cookies and session identifiers;
• geolocation or approximate location information where available and permitted.
3.6 Information from Third Parties
We may receive information about you from:
• Partner Providers;
• affiliate providers;
• payment processors;
• booking agents;
• travel coordinators;
• corporate accounts;
• event or attraction partners;
• fraud prevention and verification providers;
• publicly available or legally permissible sources.
We may collect and process your personal data for one or more of the following purposes:
4.1 Service Fulfilment
• to receive, confirm, manage, modify, and fulfill bookings;
• to dispatch chauffeurs, vehicles, or partner operators;
• to coordinate pickups, drop-offs, routes, and service logistics;
• to share booking-related updates, chauffeur details, and service instructions.
4.2 Customer Support and Communication
• to respond to your inquiries and support requests;
• to send booking confirmations, reminders, updates, and service alerts;
• to manage disputes, complaints, or service incidents;
• to provide after-service follow-up and support.
4.3 Payment and Financial Administration
• to process payments, refunds, credits, reversals, and cancellations;
• to detect or prevent failed payments, fraud, abuse, and chargebacks;
• to maintain accounting, billing, and transaction records.
4.4 Operational and Business Administration
• to monitor service quality and operational performance;
• to conduct internal reporting, analytics, and business planning;
• to improve customer experience, platform usability, and service delivery.
4.5 Marketing and Promotional Use
Where permitted by applicable law, we may use your information to:
• send promotional offers, service announcements, and updates;
• market transportation, mobility, and Affiliate Services;
• personalize communications and customer offers.
You may opt out of marketing communications at any time.
4.6 Legal, Regulatory, and Security Purposes
• to comply with legal and regulatory obligations;
• to cooperate with law enforcement or competent authorities;
• to enforce our Terms and Conditions and other contractual rights;
• to protect the Company, its users, and third parties against fraud, misuse, abuse, or unlawful activity.
Where required under applicable law, we process personal data on one or more of the following bases:
• performance of a contract or booking request;
• compliance with legal or regulatory obligations;
• legitimate business interests;
• user consent, where required;
• fraud prevention, safety, and service integrity;
• establishment, exercise, or defense of legal claims.
In order to fulfill bookings and operate our services, we may share relevant personal and booking information with:
• transport operators;
• chauffeurs and dispatch teams;
• Partner Providers;
• affiliate providers;
• ticketing or attraction operators;
• event organizers;
• hospitality or tourism partners;
• subcontractors and logistics coordinators.
Such sharing shall be limited to what is reasonably necessary for:
• booking confirmation;
• service coordination;
• identity verification where required;
• admission, entry, pickup, or operational support;
• service-related communication and fulfillment.
Where a service is fulfilled by a third party, the relevant provider may independently process your data for operational, legal, or customer support purposes in accordance with its own policies and obligations.
We may also disclose your information to third-party vendors and service providers that support our business operations, including:
• payment processors and payment gateways;
• cloud hosting providers;
• website and app developers;
• communication providers;
• customer support tools;
• analytics providers;
• fraud prevention and risk management providers;
• legal, accounting, audit, or professional advisors.
Such parties are engaged on a need-to-know basis and may process data only for legitimate business or service-related purposes.
The Company may operate one or more websites, booking platforms, service verticals, trade names, campaigns, affiliated brands, or associated business offerings under common ownership, management, administration, technology infrastructure, or operational control.
Accordingly, personal data collected through this platform may be accessed, processed, stored, administered, or managed internally by the Company and, where applicable, its associated brands, internal teams, authorized personnel, and common operational functions for purposes including but not limited to:
• booking management;
• customer support;
• dispatch and operations;
• payment administration;
• service coordination;
• marketing and customer relationship management;
• fraud prevention;
• compliance and internal reporting.
Where such internal sharing occurs, it shall be limited to legitimate business, operational, contractual, or legal purposes consistent with this Privacy Policy.
We may disclose personal data where required or permitted by law, regulation, court order, governmental authority, airport authority, law enforcement agency, or any other competent body.
This may include disclosure where necessary to:
• comply with legal obligations;
• investigate fraud, abuse, or unlawful conduct;
• protect our legal rights or assets;
• respond to legal claims or regulatory inquiries;
• protect the safety, security, or welfare of customers, personnel, or the public.
Depending on the nature of the booking, service provider arrangements, payment processing, hosting environment, or technology stack, your personal data may be transferred to, stored in, or accessed from jurisdictions outside the country in which it was originally collected.
Where such transfers occur, we shall take commercially reasonable steps to ensure that your personal data is handled with appropriate safeguards and only for legitimate service, operational, legal, or technical purposes.
We retain personal data only for as long as reasonably necessary for the purposes set out in this Policy, including:
• service fulfillment;
• record keeping;
• dispute handling;
• fraud prevention;
• legal compliance;
• tax, accounting, or regulatory requirements;
• internal operational and audit purposes.
Retention periods may vary depending on the type of data, transaction history, dispute risk, and legal obligations applicable to the Company or the relevant service provider.
Where personal data is no longer required, we may delete, anonymize, archive, or securely restrict it, subject to applicable law and business requirements.
We implement commercially reasonable technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Such measures may include:
• access controls;
• restricted internal access;
• password protection;
• secure payment integrations;
• data minimization practices;
• secure storage and transmission methods;
• vendor due diligence, where applicable.
However, no digital system, online platform, transmission method, or storage environment can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we do not warrant absolute security.
Payments made through our platform may be processed by third-party payment processors or gateways. Such providers may collect and process payment-related information directly in accordance with their own security standards, terms, and privacy policies.
The Company does not accept responsibility for the independent data handling practices, system failures, or security incidents of payment gateways or financial institutions beyond its reasonable control.
Our website and digital platforms may use cookies, tracking pixels, tags, scripts, and similar technologies for the following purposes:
• website functionality;
• session management;
• user authentication;
• analytics and performance tracking;
• customer behavior insights;
• remembering user preferences;
• improving user experience;
• advertising and remarketing, where applicable.
You may manage, disable, or restrict cookies through your browser or device settings. However, disabling certain cookies may affect the functionality or availability of some features on our platform.
Where permitted by law, we may contact you by email, phone, SMS, WhatsApp, or other communication channels with:
• booking-related updates;
• service announcements;
• offers and promotions;
• affiliate offers;
• business updates;
• customer retention or loyalty communications.
You may opt out of receiving promotional or marketing communications at any time by:
• using any unsubscribe or opt-out mechanism provided;
• replying with an opt-out request where applicable;
• contacting us directly through our official support channels.
Please note that even if you opt out of marketing messages, we may still send you service-related, booking-related, legal, transactional, or operational communications where necessary.
Subject to applicable law, you may have the right to request:
• access to your personal data;
• correction of inaccurate or incomplete information;
• deletion of personal data where appropriate;
• withdrawal of consent, where processing is based on consent;
• restriction or objection to certain forms of processing;
• cessation of direct marketing communications.
We reserve the right to verify your identity before acting on any such request and may decline, restrict, or delay compliance where permitted or required by law, security, fraud prevention, contractual necessity, or legal obligations.
Our services are not directed to children for independent booking or account use. We do not knowingly collect personal data directly from minors except where such data is provided by a parent, guardian, sponsor, employer, or booking holder for legitimate travel or service coordination purposes.
Where we become aware that personal data has been collected inappropriately, we may take reasonable steps to remove or restrict such information.
Our website, app, or communications may contain links to third-party websites, services, ticketing pages, social media platforms, or partner portals.
The Company is not responsible for the privacy practices, content, availability, security, or data handling of such third-party platforms. Users are encouraged to review the privacy notices and terms of any third-party site or provider before sharing information or completing a transaction.
In the event of a merger, acquisition, restructuring, financing transaction, asset transfer, sale of business, or similar corporate event, personal data may be disclosed or transferred as part of the relevant business transaction, subject to applicable legal and confidentiality obligations.
The Company reserves the right to update, revise, amend, or replace this Privacy Policy at any time, at its sole discretion.
Any revised version shall become effective upon publication on our website, platform, or other official communication channel, unless otherwise stated.
Your continued use of our platform or services after such update shall constitute your acknowledgment of the revised Policy.
If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact us at:
Abu Dhabi Airport Transfer
Data Controlling Team
Email: Privacy@abudhabiairporttransfer.com
Website: www.abudhabiairporttransfer.com
